For Windows users, we recommend using the free FTP Client program called Core FTP. Download the FTP Client program from www.coreftp.com (3MB). Filezilla is also awesome! (and FREE!)
Step 1) Install the program.
Step 2) Run the program.
Step 3) Under "Site Manager" enter the information below and use the username and password we email to you after you requested an FTP account.
Site Name: Diamondisc Audio
Step 5) Once logged into your FTP account, you will be able to browse your system (on the left side of the screen) and upload files directly to us (our server shows up on the right).
That's all there is to it! Your profile will be saved under "Diamondisc Audio" in Core FTP so you can come back later and use it again.
Mac Users: For anyone connecting to our FTP server using a Mac, we recommend using Fetch. Fetch is considered the de-facto standard for Macintosh FTP clients. When configuring Fetch, make sure the passive mode option is enabled.
Answer: Here's what you can do...
- Try a different FTP Client such as Filezilla, CuteFTP, FTP Voyager. or WS_FTP. The Mozilla Firefox browser has a free plugin you can get called "FireFTP".
- Try www.yousendit.com - a free service to allow you to send us a link to your large file.
- Try www.fatfile.com to send us a link to your file.
- Try www.mediafire.com to send us a link to your file.
- Or if you have your own web server or FTP server, you can send us the links needed to download your files.
Windows XP Service Pack 3, Windows Vista or Windows 7 Users:
- If you are running XP SP3, Vista or Windows 7 and are having trouble connecting or logging in to our FTP site, the built-in Windows Firewall is probably keeping you from being able to login; this is especially true if you are trying to connect through your browser.
- Don't know if you're running Win XP SP3 (Service Pack 3) or not? Just right-click on "My Computer" and choose "Properties" and look there on the General Tab under "System" and it will tell you if you are running SP1, SP2 or SP3.
- Here's what you do to *temporarily* turn off the Windows Firewall in Win XP so you can login:
- Go to the Start Button > All Programs > Accessories > System Tools > Security Center
- Open the Security Center and the Windows Firewall will have a green light on it most likely.
- Go to bottom of that page and click "Windows Firewall" and turn it off temporarily (don't forget to turn it back on once you're done uploading/downloading from our FTP site).
- Then, try re-connecting and logging into our FTP server. Usually that will work. If it doesn't, then you may be running another software firewall or application that is preventing you from connecting and/or logging in. See other options above.
For Windows Vista or 7, simply go to the Control Panel and open up "Windows Firewall" and temporarily turn it OFF. Don't forget to turn it back on when you finish your upload/download from our FTP.